Employee Assistance Programme

Life can be full of challenges. Whether large or small, personal or work-related the sooner they are overcome, the sooner we can focus on living a happier and healthier life.

Health Matters works with many EAP Providers and will provide you with a range of quotations based on your own specific requirements.

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At some point, everybody goes through a difficult situation, feels down, or needs advice on something; but when you feel like this it can be hard to know where to turn.

Whilst family and friends are invaluable in everyday advice, sometimes we need to look elsewhere for support. Many people may think they can’t afford professional support, which in turn means issues can persist or even worsen. This is where the Employee Assistance Programme (EAP) can help.

What is an Employee Assistance Programme (EAP) ?

An Employee Assistance Programme (EAP) is an independent source of professional and impartial information, advice and support. The service is accessed via an 0800 telephone number and is available 24-hour, 365 day-a-year service, so your employees can access support at any suitable time – Providing access to an Employee Assistance Programme for your staff demonstrates that you, the employer. understands that anybody can face life’s struggles at different times whether that related to their personal or working life.

The service is totally confidential, so no one will ever know who has accessed the programme’s support or for what reason. This is key to the success of the EAP, as employees tend to feel more confident in expressing their troubles or worries when they know that it will not get back to their organisation.

It’s a very simple benefit to provide to staff and is one of the highest valued ‘perks’ that an employee can have and yet its largely inexpensive to provide by the employer. Most employers will receive generic Management Information detailing how frequently the service is accessed and for what reasons but names or personal details are never provided under any circumstances. Confidentiality is always maintained for your staff and employees.

At Health Matters we have working relationships with various EAP Providers and whether you already have an EAP in place and would like to compare the service and cost or if you are looking for your first EAP then please contact us, we're happy to help and advise.

Having an EAP in place has meant our managers have a resource they can direct their own Team Members to should they start to struggle with one of life's challenges. Our Managers are not trained counsellors so sign-posting staff to a quality resource such as an EAP is a great solution.

The anonymous Management Information, we receive from Health Matters, is useful in allowing us to understand the types of personal and work-related challenges our people experience and assures us that the service is used and appreciated by staff.

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An EAP provides support for all of life's challenges:

General Information & Guidance

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Clinical (Counselling) Issues

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What our clients say

UK Changes reviewed Health Matters

I would just like to take this opportunity to thank you all at Health Matters. The team are a credit to your company, and I would like to give special thanks to you for recent support in helping out with our ex-employee’s queries, they were extremely grateful for your professionalism and support that you have given them during their time of need.

Health Matters customer care is second to none and you have a fantastic team all round, nothing is ever too much trouble and you all have a great caring attitude.

Citizen Housing reviewed Health Matters

Health Matters were recommended to us originally and have now become a key service facilitator. They have supported us in sourcing excellent EAP, occupational health and medical support service. Health Matters have been able to provide us with the best service and value for money.

Worldmarsh Producers LTD reviewed Health Matters

Health Matters were recommended to us and have offered us a great supportive strategic relationship. They have really helped us move along with our employee benefits package. Health Matters have all of the answers and the right solutions that suited our business criteria.