BUPA Covid-19 Rebate Update 29th April 2021

Below is BUPA’s latest communication about their Covid-19 rebate scheme.  We have replicated the email so that you can get a better understanding of what and how they are doing this.

Please let us know if you have any questions or queries.


Dear BUPA Client

I last got in touch to let you know that we’re sending our customers a health insurance premium rebate. I’m writing to you today to give you some details about your clients’ rebate payments.

As you know, we pledged to provide a rebate because we wanted to do the right thing and pass back any exceptional financial benefit ultimately arising as a result of the impact of COVID-19 to our UK health insurance customers. We’re now delivering on that pledge.

UK health insurance customers who paid a premium between 23 March and 30 September 2020 are eligible for the rebate. The payment will be made to the individual or organisation that pays Bupa for the policy.

We’ll begin making rebate payments this week which will continue weekly until the end of July based on your clients’ renewal dates. We’re starting with payments to Consumer and SME customers, and Corporate clients will begin to receive theirs from late May.

We’ll write to customers with details of their rebate payment, click on the links below to see examples:

 Consumer rebate letter – cheque
– Consumer rebate letter – BACS

– SME rebate letter – cheque
– SME rebate letter – BACS

 Corporate rebate letter – single group
– Corporate rebate letter – multiple group

How your clients’ payments will be made

Consumer and SME clients: where they pay Bupa by direct debit, we’ll pay their rebate into the bank account used to pay their premiums. If they pay Bupa by other means, we’ll send them a cheque. Either way, this will happen automatically and there’s no need for them to contact us. We’re unable to change the rebate payment method due to the volume of payments we’re making.Corporate clients that pay Bupa by direct debit: we’ll arrange for their rebate to be deducted from a future invoice. This will happen automatically and there’s no need for them to contact us. However, if they’d prefer us to pay the rebate into their bank account, they should let their Bupa account manager know before 14 May 2021 so we can arrange this.Corporate clients that don’t pay Bupa by direct debit: we’ll arrange to pay their rebate into their group’s bank account using the details we hold.

This will happen automatically for all customers and there’s no need for them to contact us.

Information for your group clients about sharing their portion of employers’ rebate payments with employees who self-pay

Where employees contributed personally for some or all of their policy, your clients will need to arrange for them to receive their share of the group’s rebate. You can find Information for your clients about things to consider and answers to questions they may have at: www.bupa.co.uk/rebate.

We’re here to help
I’d like to reassure you that the rebate won’t affect your commission.
If you’ve got any questions, please contact your Bupa account manager.
Please take care and stay safe.

With our very best wishes

Mark Allan
Commercial Director
Bupa UK Insurance

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Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ
Asset code: 1677239

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