Our approach to customer service is very simple.
You get an allocated Account Manager who understands your requirements and provides a personalised service.
We talk to each other and discuss cases so all our customers experience exceptional levels of attention and service.
Whether you are a new customer or one of our existing clients we ALWAYS conduct a complete market review to ensure you are getting the right fit and the best deal.
Our market review will provide
We will negotiate with your current or preferred Insurer ensuring they provide the best cover at the most realistic and competitive price;
Due to our market reputation and portfolio of clients we command reduced premiums and enhanced service levels on behalf of our clients
We work for you. We are not an insurer and do not have a "preferred" provider. Your needs are specific to you and so is our service.
Medical Insurance Clients
What do we charge? Our service is FREE
There is no fee payable to Health Matters and your rates remain the same whether you go direct to the Insurer or use our market review service.
Commission is paid to Health Matters by the Insurer however rates do not increase if you use a broker because all subscriptions already include a commission element, which we are happy to disclose to you.
Hidden charges or fees..? There are none.